Shipping Policy
Shipping Policy
At Arakawa Hanging Systems, we are committed to delivering high-quality service and support along with our industry-leading hanging solutions. Please review our shipping policy below for details regarding shipping methods, processing times, and delivery expectations.
Shipping Methods
We offer FedEx shipping options to meet your needs, including Standard and Expedited. Shipping costs are calculated at checkout based on the delivery location, package size, and selected shipping method.
Processing Time
Please allow 3-5 business days for your order to be processed after placement. Processing times may vary depending on product availability and order volume, but we strive to ship all orders as promptly as possible.
Lead Times for Certain Products
If your order includes items with extended lead times, we’ll provide estimated shipping dates during checkout or follow up via email.
Delivery Times
Delivery times are based on your selected shipping method and destination. Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor its status.
Order Tracking
All shipped orders will include a tracking number. Once your order has left our facility or the manufacturer, you’ll receive an email containing track number(s) for your shipment.
Shipping Coverage
At this time, online orders ship within the United States only. For international orders, please contact us directly.
Shipping Issues & Support
If you experience any issues with your shipment—such as delays, missing items, or questions about tracking—please don’t hesitate to contact our support team.
📧 Email: sales@arakawagrip.com
📞 Phone: 1-888-ARAKAWA (272-5292)
📍 Hours: Monday – Thrusday, 8 AM to 4:30 PM PT, Fridays 8 AM to 3:30 PM PT
Close Most Federal Holidays
We’re here to help ensure your order arrives safely and on time.
Thank you for choosing Arakawa Hanging Systems. We appreciate your business and remain dedicated to providing you with precise, reliable, and easy-to-install hanging solutions.